Cancellations & Refunds

Contact support as soon as possible and include your order reference, the issue, and relevant details. Do not include passwords or full payment card details.

Cancellation may be possible before a business accepts or prepares an order. Once preparation or delivery has started, cancellation options may be limited. The ordering interface or support team should confirm what is possible for your order.

Report missing, incorrect or damaged items promptly after delivery. Include clear details and photos where useful and appropriate. DropEx or the participating business may review the report before deciding on a remedy.

If a refund is approved, the timing and method depend on how the order was paid and the payment provider involved. Any applicable refund amount and expected processing period should be communicated when the refund is approved.

Some goods or services may be subject to special return restrictions. Nothing in this policy is intended to remove rights that apply under relevant law.