Privacy Policy

Depending on how you use DropEx, information may include your name, phone number, email address, delivery address or location, order details, account information, business details, rider application details, support messages and technical information such as browser or device data.

Information may be used to create and manage accounts, process orders, coordinate deliveries, provide customer support, communicate service updates, review partner or rider applications, prevent abuse, maintain security and improve the platform.

We may share the information needed to fulfil a request with relevant restaurants, shops, delivery riders, technology providers or service partners. We may also disclose information when required by law or necessary to protect users and the service. We do not intend to sell personal information as a standalone product.

If a feature requests location access, it should be used for purposes such as setting a delivery address or coordinating a delivery. You can manage location permissions through your device or browser settings; some features may not work without them.

The website may use essential storage, cookies or analytics tools to maintain functionality, understand usage and improve performance. The final policy should name any analytics, advertising or tracking tools actually enabled.

We use reasonable measures intended to protect information, but no online system can be guaranteed completely secure. Information should be retained only as long as needed for service, legal, accounting, safety or dispute-resolution purposes.

You may contact DropEx to request access to, correction of or deletion of personal information, subject to identity verification and any legal or operational requirements. You may also opt out of non-essential promotional messages where such options are provided.

DropEx services are not intended for children to create accounts without appropriate permission from a parent or guardian. If you believe a child has submitted personal information improperly, contact us.

We may update this policy as our services change. The updated date will be shown on this page. For privacy questions, use the Contact page and identify your request as a privacy enquiry.